Nigeria’s largest telecom operator, MTN, has issued a public apology to its customers following widespread complaints about a sudden 200% increase in the price of its popular 15GB data bundle. Customers are now required to pay ₦6,000 for a 15GB weekly data plan, up from the previous ₦2,000, leading to outrage on social media.
In a message shared on social media, MTN acknowledged the frustration of its customers and sought to address the discontent among users who had become accustomed to the previously affordable rates. The message read, “To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.”
MTN continued its apology by urging customers to let go of their anger, stating, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
Currently, only MTN has increased its prices, but Airtel and Globacom are expected to follow suit after the Nigerian Communications Commission approved a 50% tariff increase in January.
The Nigeria Labour Congress has condemned the implementation of this tariff hike by telecommunication companies and is demanding an immediate reversal of the increase.
